Terms & Conditions

Booking terms & conditions

Payments must be received prior to the course. Once Hygiene Sue has received
the booking form you are liable for payment. Hygiene Sue reserves the right to
cancel the course, for example, due to under subscription. In such circumstances
a full refund of course fees will be made or a transfer to another suitable course
will be offered to the candidate. No responsibility is accepted for incidental or
consequential loss resulting from such a cancellation.

Cancellations
• More than 28 working days before the course, no charge will be made.
• 14-28 working days before the course, 50% of the fee will be payable.
• Less than 14 working days before the course, the whole fee will be payable.

Substitutions
• May be made at any stage at no cost.

Transfers
• Transfer to a subsequent date when the same course is running, subject to availability of
  places, will not incur an extra charge.

If the transferee subsequently cancels, the original cancellation clause will apply. All changes requested verbally must be confirmed in writing, fax or e-mail. Changes will become effective on the date of receipt of written confirmation. Occasionally, due to circumstances beyond our control, alterations to timing and content of courses may become necessary. We therefore reserve the right to modify the course information or tutor.

Policies and Procedures
Hygiene Sue fully supports the principles of equality and diversity, safeguarding young people and vulnerable adults and the right to a fair assessment. We are committed to satisfying these principles in all our activities and published material.