Contact Us

01892 524957 

theteam@hygienesue.co.uk

Tunbridge Wells, Kent, London

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© 2016 Eglantine Catering Ltd T/A Hygiene Sue. Training provider delivering courses in food Safety, teacher training & Apprenticeships.  Registered office

1 The Old Stables, Eridge Park, Tunbridge Wells, Kent TN3 9JT    Country of Incorporation: England. Registered No:2946389

Apprenticeship Standards

Level 2  Customer Service Practitioner 

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type. 

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media. 

On-programme duration:

Minimum of 15 months

Gateway Requirements:

Functional Skills Level 1 Maths & English

End-point assessment method:

On-demand test, practical observation, professional discussion

Price:

£4000.00

Fact Sheet:

Level 2 Customer Service