Apprenticeship Standards 

 Level 3 Hospitality Supervisor 

Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts.


They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry. 

Job Role - The standard is suitable for a hospitality supervisor working within one of the following specialist areas:

  • ​Bar Supervisor

  • Housekeeping Supervisor

  • Concierge Supervisor

  • Front Office Supervisor

  • Events Supervisor​

On-programme duration:

minimum of 15 months

Gateway Requirements:

 Functional Skills Level 2 Maths & English

End-point assessment method:

on-demand test, practical observation, professional discussion



Fact Sheet:

Level 3 Hospitality Supervisor