Level 2 Hospitality Team Member
A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.
Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.
Job Role - The standard is suitable for a hospitality team member working within one of the following specialist areas:
Food and beverage service
Alcoholic beverage service
Concierge and guest services
Conference and Events Operations
Minimum of 15 months
Functional Skills Level 1 Maths & English
End-point assessment method:
On-demand test, practical observation,
Hygiene Sue - Apprenticeships
Hospitality and Tourism
Leadership and Management