Apprenticeship Standards 
Level 3 Hospitality Supervisor 

Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts.


They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry. 

If you need some help and would like to speak to a member of the team call 07786980934 or email
Cafe Owners



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Job Role - The standard is suitable for a hospitality supervisor working within one of the following specialist areas:

  • ​Bar Supervisor

  • Housekeeping Supervisor

  • Concierge Supervisor

  • Front Office Supervisor

  • Events Supervisor​

On-programme duration:

minimum of 15 months

Gateway Requirements:

 Functional Skills Level 2 Maths & English

End-point assessment method:

on-demand test, practical observation, professional discussion



Fact Sheet:

Level 3 Hospitality Supervisor

Hygiene Sue - Apprenticeships  

Education and Training

L4 Assessor Coach 

Hospitality and Tourism

L2 Hospitality Team Member 

L3 Hospitality Supervisor

Leadership and Management

L3 Team leader/Supervisor

L5 Operation/Departmental Manger


Business Administration

L3 Business Administrator

Customer Service

L2 Customer Service Practitioner