Apprenticeship Standards
Level 2  Customer Service Practitioner 

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type. 

If you need some help and would like to speak to a member of the team call 07786980934 or email



Live Stream


On-programme duration:

Minimum of 15 months

Gateway Requirements:

Functional Skills Level 1 Maths & English

End-point assessment method:

On-demand test, practical observation, professional discussion



Fact Sheet:

Level 2 Customer Service

Hygiene Sue - Apprenticeships  

Education and Training

L4 Assessor Coach 

Hospitality and Tourism

L2 Hospitality Team Member 

L3 Hospitality Supervisor

Leadership and Management

L3 Team leader/Supervisor

L5 Operation/Departmental Manger


Business Administration

L3 Business Administrator

Customer Service

L2 Customer Service Practitioner