Level 2 Customer Service Practitioner
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
If you need some help and would like to speak to a member of the team call 07786980934 or email firstname.lastname@example.org
Minimum of 15 months
Functional Skills Level 1 Maths & English
End-point assessment method:
On-demand test, practical observation, professional discussion
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