Apprenticeship Standards 
Level 2  Hospitality Team Member

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.

If you need some help and would like to speak to a member of the team call 07786980934 or email
Baking, working in a cafe



Live Stream


Job Role - The standard is suitable for a hospitality team member working within one of the following specialist areas:

  • Food and beverage service

  • Alcoholic beverage service

  • Barista

  • Food production

  • Concierge and guest services

  • House-keeping

  • Reception

  • Reservations

  • Conference and Events Operations

On-programme duration: 

Minimum of 15 months

Gateway Requirements:

Functional Skills Level 1 Maths & English

End-point assessment method:

On-demand test, practical observation,

professional discussion



Fact Sheet:

Level 2 Hospitality Team Member

Hygiene Sue - Apprenticeships  

Education and Training

L4 Assessor Coach 

Hospitality and Tourism

L2 Hospitality Team Member 

L3 Hospitality Supervisor

Leadership and Management

L3 Team leader/Supervisor

L5 Operation/Departmental Manger


Business Administration

L3 Business Administrator

Customer Service

L2 Customer Service Practitioner