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Level 2 Hospitality Team Member

The Level 2 Hospitality Team Member Apprenticeship teaches apprentices the skills and knowledge they need to work effectively in the hospitality industry. Apprentices will learn about customer service, teamwork, food hygiene and safety, food and drink preparation, and maintaining a clean work environment.

What am I going to learn?

Level 2 Hospitality Team Member

To complete the Highfield Level 2 Hospitality Team Member Apprenticeship, you must complete all of the following units:

1. Introduction to the Hospitality Industry

2. Customer

3. Business

4. People

5. First-line supervision/team leading

6. Pathway - Food and Beverage Service

Working at home

How am I going to be assessed?

The Gateway

Once you have completed your apprenticeship training, you will be asked to attend a Gateway meeting. This is a meeting between yourself, the assessor, and your employer to agree that the you have now gained the skills and knowledge to complete the apprenticeship exam/assessment, which is known as the End Point Assessment (EPA). The you will need to have completed your Off The Job Training and if required, passed the Functional Skills Level 1 Maths and Level 1 English.

The gateway meeting is a positive step in the apprenticeship journey. It is a chance for the apprentice to demonstrate their hard work and dedication, and to get closer to completing their apprenticeship successfully.

The Level 2 Hospitality Team Member Exam/End-Point-Assessment is divided into to 4 sections. 

  • Business Project 

       The business project is a written report on an improvement that could be implemented in the workplace. The 

       improvement does not have to be implemented, but it should demonstrate your ability to look at a situation and

       research an idea that would solve a problem or be of benefit to the company.

  • On-demand test (multiple Choice Exam)

        The Highfields text and work books will provide you with the knowledge to answer the questions     

  • Practical observation

       The end-point assessor will observe you during your normal working practices and duties for approximately 2 hours.

  • Professional discussion

       You will need to prepare a portfolio of evidence to support the professional discussion and to show your           

        understanding of the company you work for. This is because the assessor will ask you questions about the company

        and your role within it, and it is important that you can provide evidence to back up your answers.

Cup of Coffee

3. How am I going to learn?

Hygiene Sue will create a Google Drive folder for you, containing modules with your coursework and textbooks. The modules will be divided into workbooks and textbooks.


The workbooks will contain activities and exercises that you will need to complete, while the textbooks will provide more in-depth information on the topics covered. At the start of your Apprenticeship, you will be allocated an assessor who will teach and assess you every two weeks, both virtually and on site.

Boxes on Conveyor Belt

Off The Job Training

Off-the-job training is learning that takes place outside of an apprentice's day-to-day work duties and is directly relevant to their apprenticeship. The training will be a mix of different activities that will help you develop as an employee. Here are a few examples:

  • Shadowing: Learn from experienced colleagues by following them around and observing their work.

  • In-house training: Take part in employer-provided training programs.

  • Coaching: Get one-on-one guidance from experienced professionals.

  • Self-study: Read books and articles, watch videos, or take online courses.

  • Training in new working practices or new equipment: Stay up-to-date with the latest developments in your field.

  • Assessments, assignments, and projects: Demonstrate your learning through assessments, assignments, and projects.

  • Practical training: Get hands-on experience in the workplace.

Happy Office Talk

Functional Skills

Depending on your previous Maths and English qualifications, you will need to complete Level 1 functional skills in both subjects at the beginning of your apprenticeship. Your assessor will explain what is involved in more detail.

Hygiene Sue - Policies and Procedures

Hygiene Sue fully supports the principles of equality and diversity, safeguarding young people and vulnerable adults and the right to a fair assessment .We are committed to satisfying these principles in all our activities and published material. A copy of our policies and procedures are available here

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